Definitions

Disability

Any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical coordination, blindness or visual impediment, deafness or hearing impairment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device,
A condition of mental impairment or a developmental disability,
A Learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,
A mental disorder, or
An injury or disability for which benefits were claimed or received under the insurance plan established under the latest Workplace Safety and Insurance Act.

The definition includes disabilities of different severity, visible as well as non-visible disabilities, and disabilities with effects that may come and go. (Source Guide to the Accessibility Standards for Customer Service. Ontario Regulation 429/07).

Personal Assisted Devices

Products or services that can help an individual carry out daily activities with greater ease and independence, such as a walker, a personal oxygen tank, TTY (Telephone Teletype), or amplification systems. Source: Guide to the Accessibility Standards for Customer Service, Ontario Regulation 429/07)

Service Animal

An animal is a service animal when it is readily apparent that the animal is used for reasons relating to a disability or the person with a disability has a letter from a regulated health professional that states the animal is required for disability-related reasons. (Source: guide to the Accessibility Standards for Customer Service, Ontario Regulation 429/07)

Support Person

A person who accompanies an individual with a disability to assist with communication, mobility, personal care of medical needs or with access to goods or services. The support person could be a paid personal support worker, a volunteer, a friend, or a family member. (Source: Guide to the Accessibility Standards for Customer Service, Ontario Regulation 429/07)

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